What the heck?

 

Looking for something? We know it's super frustrating when a website doesn't have what you need. Check this page to avoid a major malfunction. 

01

Why don't you list all of your inventory?

Great question! Unlike the big chain stores, we don't have a full-time staff to manage our website but we do the best we can to keep inventory updated and add new items as they arrive. 

We have listed multiple pieces that we regularly keep in stock and some that are available for special order. Keep in mind we also have a 5700 square foot warehouse, a kiosk and over 30 vendor books to help you find exactly what you want at a fair price. If you don't see what you're looking for on our website, use our handy chat feature or contact us on Facebook. We can't wait to work with you!

02

If I place an order, how long will it take?

 

General lead time on custom orders is 6-8 weeks; however, due to the current COVID-19 outbreak, it's harder for us to guarantee a timeframe. If your order comes in before that time, we will let you know.

03

Do you offer financing?

 

We do! We work with Lendmark located in Wytheville, Virginia. They have monthly specials so call us or come by to see just how much you can save! Check this out to learn more.

 

We also offer in-house financing if you do not qualify with Lendmark. 

04

Why should I spend money with you when I can get this from a "Box Store" for much less?

 

We like this question. Since 1943, we have made it our mission to provide quality furniture at reasonable prices. With that said, we are just one small store. Larger stores can sometimes have lower prices because they can afford to buy in bulk. We refuse to sacrifice the quality that we've upheld for four generations and we sincerely hope that you, our customer, will make it your mission to make sure your hard earned dollar stays in Smyth County.

05

How many of your products are made in the USA?

We feel it's our social responsibility to provide our customers with as many American-made products as possible. Approximately 85% of our furniture is either totally or partially made in America. We also take things one step further by trying to work with vendors that are as local as possible. We feel it is crucial to keep your hard earned money close to home. 

06

What are you doing to ensure customer safety since the COVID-19 outbreak?

We have been blessed to be able to maintain regular hours since the stay-at-home order was put in place. Therefore we have instituted a twice-daily sanitation schedule. We encourage customers to stay home and make payments via phone, mail, or online if at all possible. If you must come into the store we encourage you to wear a mask and we have hand sanitizer available. We are also offering private showings by appointment for those at high risk.

Times are certainly changing but we're adapting with them. We encourage you to use our website and contact us through the chat feature or message us on Facebook and we can help you find exactly what you're looking for!

© 2013 by SARAH MCNEIL

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